Frequently Asked Questions

Your health is our primary concern, that is why we welcome your questions and take the time to answer them.

Browse the list of topics below, and if you still need to contact us, either fill out the form, or call us during normal business hours:
727-945-0100 (Holiday clinic), or  
727-953-9888 (Palm Harbor Clinic)

About Covid-19
Is Doctor's Urgent Care staying open?

We are open for regular Urgent Care and Workers Comp at all three of our locations, and we have made the office safe for everyone that comes inside.

Does Doctor's Urgent Care have Covid-19 testing?

Yes, we have Covid-19 testing. If you qualify for and require testing for Covid-19, we can arrange for you to drive up to one of our offices and be tested while staying in your car.

What is Doctor's Urgent Care doing to keep all patients safe?

We have made the office safe for everyone that comes inside. When arriving, you will be checked in outside by our staff and be given a mask to wear. Our physical waiting room is closed to anyone with any kind of infectious illness, all such patients will wait in their cars. When it is time for your visit, you will either receive a text or call, and one of our staff will come to get you from your car and escort you directly into a patient room for treatment. We sanitize the room, door knobs, and chairs after every patient.

Can I wait in my car until it is time for my appointment?

Absolutely, yes. Upon arrival, you can wait in your car until it’s time for your visit. You will either receive a text or call, and one of our staff will come to get you from your car and escort you directly into a patient room for treatment.

Can I get a prescription without seeing a doctor?

No you first need to be seen by one of our Providers. You can be evaluated and treated for common medical issues or refills by simply walking in. 

What are the coronavirus symptoms?

The most common symptoms of Covid-19 are fever, tiredness, and dry cough. Other symptoms include shortness of breath, aches and pains, and sore throat. In rare cases, people report diarrhoea, nausea or a runny nose.

What should you do if you think you have the coronavirus disease?

If you feel unwell and have symptoms like fever, tiredness, and dry cough, stay home and contact Doctors Urgent Care to talk to one of the Doctors or P.A.s about your symptoms. If you qualify for and require testing for Covid-19 we can arrange for you to drive up to one of our offices and be tested while staying in your car.

How to reduce your risk of contracting Covid-19?

Pay increased attention to personal hygiene: wash your hands regularly with soap and water, or clean them with alcohol-based hand rub. When outdoors, avoid touching your face. Refrain from unnecessary travel and try to stay away from large groups of people.

What is the incubation period of the coronavirus disease?

According to the World Health Organization, most estimates of the incubation period for COVID-19 range from 1 to 14 days.

General Questions
What should I bring with me to my appointment?

You should bring an Identification card along with an insurance card, if applicable. Also as a patient you should bring your medication list along with any drug allergies you may have. If you have chosen to complete our “online check-in”, please remember to bring in the form to our office.

Who should I call if I have a billing question?

For billing-related questions, please email: or call 813-920-0023

What forms of payment do you accept?

For your convenience, our practices accept cash, credit cards (Visa, Mastercard, Discover, and American Express). Unfortunately, we do not accept personal checks, money orders, or loose change. We also do not do any kind of payment plans within our facility.

How long does it usually take to receive my lab results?

The time frame can range anywhere from 1 to 5 days to obtain the results from the lab. Holidays and weekends may affect the typical time frame however, you will receive a call with your results as soon as they are received in our office. Even if they are normal.

Is there a charge to receive my medical records?

Believe it or not, there is NO charge to receive a copy of your medical records. Attorneys and other requesting companies may be charged, but the patient or other treating or referring physicians are not charged.

Can I access my medical information online?

YES! We have an online portal for our patients that allow them to review their results along with past diagnosis and medications. This portal can be accessed at If you do not have your login information please contact one of our offices and we would be more than happy to provide you with this information.

Do I need to book an appointment to see a doctor at Doctor’s Urgent Care?

No appointment booking is necessary. We welcome walk-in patients.

What if I already have a family doctor?

If you’re unable to get an appointment with your own family doctor, you can still visit our walk-in clinic. You do not need permission from your family doctor to register. The visit remains completely confidential unless you wish to inform your family doctor that you were seen at the walk-in clinic.

What can I expect to pay if I am going through insurance?

Each plan is different and your “urgent care” benefits may be different from the benefits you are used to seeing. If you have questions in regards to your urgent care co pay prior to being seen, you can call the number on the back of your insurance card and speak to them about your specific plan.

School and Sports Physicals

We offer affordable school and sports physicals all year round at both Palm Harbor and Holiday locations. Read more.

About FLU Vaccines
When is the flu season?

Here in Florida, the flu season typically lasts October through May, with most flu cases occurring in January and February.

The good news is that influenza vaccines can be given at any time, even later in the season (December through March), and still help protect you from influenza.

Who should get vaccinated?

Most people should get the flu vaccine, but especially those of you who are older, or have multiple medical problems.

What types of vaccines are available at Doctor's Urgent Care Walk in Clinic?

Doctors Urgent Care carries flu vaccines in addition to vaccines for Hepatitis B, Tetanus/diphtheria and ppd testing for Tuberculosis

How much is the flu vaccine?

As a service to our patients, flu vaccines are only $20 if paid cash at time of service. Many insurances do cover the flu vaccine in full.

I am not feeling well. Can I still get my flu vaccine?

Though you can receive the flu vaccine if ill without a fever, we discourage it. Be aware that the vaccine does take a few weeks to give its full protective effect.

I was vaccinated last year. Why do I need to do it again this year?

The flu mutates every year. The flu vaccine changes every year with the virus; therefore, a new vaccine is required every year.